How Do We Support You? There are multiple ways that we actively support you throughout your vibrating microtome purchase and use experience: Support During Purchasing From the moment you contact us, we prioritize your needs. Whether you need a quote for a grant, or have a scientific question about our products, we aim to answer your inquiries within 24 hours during the work week. We know that the process for purchasing a vibrating microtome requires a lot of thought—we will be here to answer your questions. In particular, we tailor our attention to customers based on what types of animal models and organ tissues you use in experiments. Often, we will work directly with purchasing departments to help your orders go through. Ask us any time for W9 forms, sole source solicitation documents, and more. Support After Purchasing All models come with a FREE one-year warranty. Our customer service is superb—we answer promptly and you will always speak with us directly. In terms of training to use the Compresstome vibrating microtome, we schedule one-on-one video training demonstrations so that we can take you step-by-step through how to use our vibrating microtome. Should you have any issues with the Compresstome vibrating microtome after purchase, contact us and we will help you troubleshoot. While competitors may charge high fees for repairs (or even to diagnose an equipment malfunction issue), we will actually provide you a diagnosis and quote for free. We are well aware of the cost of repairs, and strive to keep any repair costs to be as low as possible. We also support scientist in their research endeavors by providing a full set of references of publications that have used the Compresstome vibrating microtome, as well as detailed protocols for a wide variety of experiments using tissue slices. Have a scientific question about a protocol? Give us a call or send us an email! Feel free to contact us, and we are happy to hear from you!
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